Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development.
Conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.
Conflict Resolution: Getting Along In The Workplace
After completing this course, you should be able to understand what conflict is and how it can escalate; know what the types of conflict are and the stages it goes through; recognize the most common conflict resolution styles and when to use them; increase positive information flow through communication skills; develop effective techniques for intervention strategies; and become more confident in your ability to manage conflicts.
$99.00